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MULTIPLE SIZES OF THE SAME ITEM!

In our experience, the vast majority (over 65%) of customers who order two different sizes end up keeping the larger of the two.

By choosing only one size, you are helping to:
✅ Protect the environment – every avoided return and saved packaging makes a difference.
✅ Save time – skip the trip to the parcel shop to return unwanted items.

✅ We offer free exchanges – contact our customer service if the size isn't quite right the first time.

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Returns

We hope you love your purchase – but if you wish to return an item, we have made the process simple and straightforward.

 

 

Right of withdrawal

You have a 30-day right of withdrawal from the day you receive your order. To exercise this right, you must notify us within 30 days and return the item no later than 14 days after notification.

The item must be returned in the same condition as received: unused, undamaged, and with original tags and packaging intact. You may try the item as in a physical store. If used beyond this, a deduction may be made for any loss in value.

Refusing delivery or failing to collect your parcel does not constitute a valid withdrawal. Please make sure to notify us if you wish to exercise your right of withdrawal 😊

 

How to return

We have made the return process quick and easy:

  1. Go to our return portal: https://returns.reversio.io/cocouture
  2. Log in using your email and order number.
  3. Follow the steps in the return portal.
  4. You will receive a QR code by email to present at a GLS drop-off point.
  5. A return fee of DKK 39 will be deducted from your refund.
  6. You will receive a receipt with tracking after drop-off.

 

Refund

Once we have received and processed your return, your refund will be issued using the original payment method.

Please allow up to 7 banking days for the amount to appear in your account.
The return fee of DKK 39 will be deducted.

If the item shows signs of use affecting its resale value, an appropriate deduction may be made.

 

Can I return it on my own?

To ensure you have the best experience, we kindly ask you to use our return portal. Please use the link above.

 

Exchange

Exchanges are only possible for a different size of the same style.

To exchange an item, please use our return portal (https://returns.reversio.io/cocouture) and follow the instructions provided. Here, you can select your desired size and complete the exchange in one step 😊

Shipping for the exchanged item is free of charge. Your new item will be shipped once we have received and processed your original return.

 

Complaints

If you receive a defective item, please contact us. You have a 2-year warranty covering manufacturing and material defects.

How to submit a complaint:

  1. Go to our complaints portal: https://returns.reversio.io/cocouture-claim/
  2. Log in using your email and order number.
  3. Follow the instructions.
  4. You will receive a QR code by email to present at a GLS drop-off point.
  5. We will process your refund once your claim has been approved.

We will assess your case as quickly as possible and contact you if needed.

 

Did you purchase from a retailer?

If you purchased your Co'couture item from another webshop or store, please contact the retailer directly. We are unable to handle returns or complaints for items not purchased via cocouture.com.